Where does the name Üllo come from and what does it mean?
Does Üllo change the taste of wine?
Sulfites have a distinctly harsh, bitter taste that is often noticeable in wine. Although levels vary, white wines tend to have more sulfites than reds. Preliminary taste tests show that a majority of tasters notice a difference.
Can I remove sulfites from other products?
Üllo will remove sulfites from ANY BEVERAGE, including hard ciders and champagne, but the purification process may reduce carbonation and take longer for carbonated beverages.
For this reason, carbonated beverages are not recommended for purification with Üllo.
Does removing sulfites prevent a headache?
How is Üllo different from its competitors?
Üllo is the only product that can remove sulfites selectively. Other products simply convert, or oxidize, sulfites into other noxious chemicals or indiscriminately remove sulfites along with several other compounds in the process.
The selectivity of Üllo's filters means they won't harm the flavor or aroma compounds in your wine – a significant benefit if you are a wine lover.
What should I do if there is a problem with my Üllo?
We are so sorry to hear that you are having issues with your Üllo!
Please contact us through our website and we will be sure to contact you to resolve your issue.
How do you pronounce Üllo?
It is pronounced, "ooo-low" :)
Where is Üllo located?
Üllo was founded in the city of broad shoulders, Chicago, IL!
At Ullo LLC, we work hard to protect the privacy of our customer base and the users of our website. Our company is built on specific compliance standards and believes in building trust with our customers, our clients and our industry partners.
Any personal information that’s provide to our company will be handled appropriately and held as strictly confidential. Any personally identifiable information that’s obtained by Ullo, LLC via our website or any other source will not be sold or released to any third party company. Exceptions to this statement are only in a direct attempt to facilitate the purpose in which you provided your personal information or if the release of information is required by law.
Personally identifiable information that’s collected via our website is not limited to but may include:
Name, Address, City, Zip, Phone Number(s)
Does Üllo track its customers?
Ullo LLC strives to make interaction with our website a positive and user friendly experience. In order to better assist our existing and future customer base, we may collect certain information about your visit to our website to help improve functionality or make enhancements to our website.
We collect information about your computer that may include your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
Is there anything to do before using Üllo for the first time?
Üllo comes ready to use. However, we recommend giving the Üllo purifier a quick rinse with water before the first use.
For more information on how to clean your Üllo, click here!
How do I clean the purifier?
For best results, simply rinse the Üllo purifier under warm water to remove most of the wine residue. Soaking the Ülllo in hot, soapy water will remove any dried on wine.
For a How-To video on how to clean your Üllo, click here!
Is Üllo dishwasher friendly?
Üllo is dishwasher friendly utilizing the top rack only, however, some newer dishwasher can run extremely hot, and will affect the upper silicone housing. In this case - handwashing is ideal. Ullo Chill™ is not recommended for use in the dishwasher.
Your Üllo and Chill™ Wine Purifiers separate into 4 pieces for cleaning.
What’s the filter made of?
Üllo filters are made from a sophisticated material often used in industrial food processing and pharmaceutical APIs (Active Pharmaceutical Ingredients). More specifically, the filter is made from a food-grade, macroporous acrylic polymer. When activated, it captures free sulfites in wine by a reaction called covalent attachment. The filters are completely non-toxic, vegan, and gluten-free.
How does the filter work?
How often do I need to change the filter?
Each full bottle Selective Sulfite™ filter is good for one bottle of wine (750mL) and each Single Glass Selective Sulfite™ filter is good for one glass of wine (5 oz pour, 150 mL). Replacing the filter with each use comes as a consequence of filter’s unique surface chemistry. When you purify wine with Üllo, sulfites bind irreversibly to the filter. Once the filter becomes saturated with sulfites it can no longer bind additional sulfites from wine.
Can I reuse a filter?
When stored properly, a partially used filter can be re-used the next day on the same bottle of wine, with minimal loss of efficacy. If you plan to use the filter for individual glasses 2 nights in a row, rinsing and refrigerating the filter can help to maintain its reactivity. Please follow the steps below before attempting to reuse a filter.
Step 1 : Rinse the filter under cold water for at least 5 seconds
Step 2 : Refrigerate the filter uncovered so the filter can dry
Step 3 : Reuse the filter to purify your remaining wine within 24 hours
For best results, we recommend using a new Selective Sulfite™ filter within three hours from its first use. This is because the surface of the filter is reactive and becomes “activated” when it gets wet with wine. During purification, the activated filter weakly interacts with the tannins in wine through a process called non-specific adsorption. Rinsing the filter helps to keep the filter active. If you are someone that truly only drinks a glass every so often, a single glass filter is also available.
Why does my wine appear cloudy after filtration?
Some wines, after filtering, will take on a cloudy hue– this is the result of micro bubbles forming after the nano-filtration process and should dissipate quickly. If you see a sediment settling at the bottom of the glass post filtration, a broken filter, may be responsible. While the filter’s material is non-toxic, please discontinue drinking the glass of wine and email email@example.com to request a replacement filter.
What happens if I receive a broken filter?
While rare, filters may occasionally be damaged during shipping, or when opening the filter package itself. Üllo will always replace broken, damaged, or defective filters at no cost. Please email firstname.lastname@example.org to request a filter replacement for any damaged filters.
Are the filters compostable?
To maintain freshness, Selective Sulfite ™ filters are made form a food grade acrylic polymer that is naturally antimicrobial and therefore cannot be composted.
Can I use the Aerator without a filter?
Ullo will work as an aerator without a Selective Sulfite™ Filter, but in order for Üllo to reduce sulfites in your wine, Selective Sulfite™ filters will need to be purchased and used.
To see the aerating function in action, check out this video
How should I store my filters?
For best storage, filters should not be exposed to high heat and should not be left open to air before use.
Do Selective Sulfite™ Filters expire?
Since Üllo’s inception in 2015, we have continually tested the filters, and have found that when stored properly, there is no degradation of the filter. Once wetted, however, the filter will begin to lose activity.
Is the filter material safe?
The filter, in its entirety, is made with a food-grade safe polymer. It is also non-toxic, gluten-free, and vegan.
What are sulfites?
Sulfites are artificial chemicals added to wine as a preservative. They are a highly regulated food additive because they are common food allergens and are toxic at high levels. Sulfites protect wine against oxidation and bacterial spoilage during shipping and storage but are no longer needed once you open the bottle.
For more information on sulfites and our filters click here!
How does Üllo purify my wine?
Üllo purifies wine using a sophisticated polymer to selectively bind sulfites, while allowing other compounds in wine to flow through unaffected. Through Selective Sulfite Capture™, sulfites are reduced to a more naturally occurring level in most wines.
For more information on Üllo and the wine purification process, click here!
Does Ullo remove histamines?
No. Ullo was founded to solely remove sulfites from wine without disrupting the balance of naturally occurring compounds, like histamines.
Why is it taking a long time to filter a bottle of wine?
Most wines will take between 2-4 minute to filter a whole bottle. If the filtration process is taking longer, this is likely due to carbonation. While dissolved carbon dioxide is noticeable in some wines, sparkling wines and Champagne being the most obvious, many wines have trace amounts of dissolved carbon dioxide.
The dissolved carbon dioxide will form small bubbles inside the Selective Sulfite Capture™ filter and slow the flow of wine. Üllo is still removing sulfites, but it will take significantly longer to purify the wine.
How long will it take for my order to process?
All orders placed Monday – Friday will ship within 2 days, however, it may take longer during periods of peak demand. Products purchased while they are “back-ordered” will take longer to ship.
How does Üllo ship products?
Does Üllo ship internationally?
Üllo does ship internationally, but to a limited number of countries at this time.
How can I track my order?
Tracking numbers will be provided for every order placed through our website and will be sent once the item has shipped. If notifications are missed, please check the junk folder settings within your email.
If you have any questions regarding the whereabouts of your order, please email email@example.com
My order was marked “delivered”, but I do not see it.
Occasionally, orders marked “delivered” will arrive up to 48 hours past the date. If you do not see it past that, please them email firstname.lastname@example.org for further assistance.
Orders and Returns
What is Üllo's Return Policy?
If you purchased an Üllo product directly from www.ullowine.com and are not completely satisfied with our product, you may return it within THIRTY (30) DAYS of the purchase date. In order to initiate a return, please contact email@example.com to receive a return authorization (RA) number.
We will reimburse you for the purchase price of the returned Üllo products no later than thirty (30) days from the date of our receipt of such returned products as noted by the RMA. Üllo cannot reimburse for original or return shipping charges.
Items must be returned in their original condition and must include all original packaging and accessories. Üllo is not responsible for return items which become lost in transit.
Sulfite filters are non-returnable and non-refundable
If you purchased your Üllo product from a retailer or received it as a gift, the item must be returned to the original place of purchase.
Does Üllo have a warranty?
Üllo warrants that all our products will be free from defects in materials and workmanship for a period of 6 (six) months from the date of purchase. We will repair or replace any product that fails to comply with this warranty under normal use and following Üllo care instructions. Üllo may require presentation of the original proof of purchase to verify purchase date.
If you experience any problems with your Üllo products, please contact firstname.lastname@example.org and have your order number on hand. Upon confirmation and approval of your warranty claim, we will either repair or replace the product.
How can I change or cancel my order?
Please contact email@example.com to inquire about cancelling an order, and we will work to amend your order if possible. Please note that distribution works to ship orders as quickly as they are placed, and we can rarely prevent orders from being shipped. If this is the case, your order will likely need to be processed as a return.
My order has arrived damaged. What do I do?
If you order has arrived damaged, please contact firstname.lastname@example.org with a photo of the damaged good and we will work to ship you a replacement. Once your replacement ships, you will be provided with a tracking number so you can follow your order.
How do I make changes to my subscription?
In order to make changes to your subscription you will need to set-up an account with our store. "Store Accounts" are separate and distinct from "Subscription Accounts".
"Store Accounts" can be set-up via the following link :
When setting up your store account be sure to use the same email address as the one associated with your subscription as this will allow both accounts to sync. Once your subscription and store account are synced you will be able to modify your subscription accordingly.
What if I want to skip an order?
Log into your store account and view “upcoming” orders. Simply click “skip” to skip the next order. To ensure that the order is properly “skipped”, it needs to be done by the night before your order goes through.
How can I update my interval?
You can update your interval at any time by logging into your store account, clicking “manage”, then clicking “frequency”. Please be aware that it will not update the very next order, so be sure to change the date of the very next order.
What if I want a single glass filter and a full bottle filter subscription, but delivered at different times?
At this time, you will need to set up 2 different subscriptions and manage them separately.