Return Policy

RETURNS, 30-DAY GUARANTEE, & CANCELLATIONS

Returns:

If you purchased an Üllo product directly from www.ullowine.com and are not completely satisfied with our product, you may return it within thirty (30) days of the shipping date.

To initiate a return, please request a return authorization (RA) number from Üllo Customer Service. Üllo will reimburse you for the purchase price of the returned products no later than thirty (30) days from the date of the receipt of the returned products. (Please note: Üllo cannot reimburse for original shipping paid, return shipping charges, or any paid duties, customs, brokerage fees, or VAT. Üllo cannot issue refunds for failure to pay duties and taxes.)

Refunds will only be issued for items returned (i) in their original condition and (ii) including all original packaging and accessories. Üllo is not responsible for return items which become lost in transit.

Please note that Üllo is unable to accept returns for any purchased Sulfite filters. They are non-returnable and no refunds will be given.

If you purchased your Üllo product from a retailer or received it as a gift, the item must be returned to the original place of purchase. Please contact the retailer directly for their return policy information.

If you have purchased discounted products through our brand ambassador program. Your brand ambassador earns a commission on this sale. In an effort to protect our ambassadors and reduce the potential for fraud, items purchased with this discount code must be considered final sales and cannot be returned, refunded, nor exchanged.

Cancellations:

Orders that ship in accordance with Üllo’s shipping policy may be cancelled before delivery of the order is confirmed¹. If necessary, these orders will be provided a return shipping label to mail back to Üllo. All refunds will be processed less a $15.00 restocking and refurbishment fee once the product returns to Üllo.

¹All International orders are final and cannot be cancelled.

Warranty

Üllo warrants that all products sold through www.ullowine.com will be free from defects in materials and workmanship for a period of 6 (six) months from the date of purchase. We will, at our option, repair or replace any product that fails to comply with this warranty under normal use and following Üllo care instructions. Üllo may require presentation of the original proof of purchase to verify purchase date.

Üllo’s warranty does not cover wine used in conjunction with operation of the product(s).

Üllo’s warranty only applies to ORIGINAL purchasers of NEW products through our website www.ullowine.com. Products purchased from non-authorized sellers that have already been sold once (from ullowine.com or an authorized seller to the non-authorized seller) and therefore are second-hand goods by the time they come into your possession and are not covered by Üllo’s warranty.

Üllo’s warranty does NOT cover products that have a removed, altered, or defaced "original sales sticker" or UPC number.

Üllo’s warranty only applies to Amazon purchases whereby Üllo is the seller. Üllo’s warranty does not apply to products purchased from any reseller other than Üllo. If you purchased your product from an unauthorized reseller on Amazon, please see Amazon’s return warranty policies.

Üllo’s website maintains an up-to-date list of Authorized Retailers both online and store-front retailers. Please review this list before purchasing. Any seller not on this list will not be an authorized retailer and no warranty from Üllo will cover products sold through these sellers.

If you experience problems with a product purchased from www.ullowine.com, please contact Customer Service through www.ullowine.com Upon confirmation and approval of your warranty claim, we will, at our sole discretion, either repair or replace the product.